Privacy Policy
Short version: we collect what’s needed to print and deliver your order, we never sell it, and your uploaded artwork is used for your order and nothing else. The detail follows.
What we collect
- Order information — name, delivery address, phone number and email address. We need these to print, ship and update you on the order.
- Design files — any artwork you upload for custom printing, plus any name or number personalisation you enter.
- Communication — the messages you send us on WhatsApp, Instagram or email, kept so we have context on your order history.
- Basic site analytics — aggregate, anonymised data about how pages are used, so we know what to fix.
What we never see
Payment details are handled entirely by our payment gateway. Card numbers, UPI PINs and banking credentials never touch our servers and are never visible to us. We only receive confirmation that a payment succeeded.
Your uploaded designs
This matters to a lot of our customers, so we’ll be explicit. Artwork you upload is used solely to proof and print your order. We do not resell it, add it to our catalogue, post it on social media, or reuse it for another customer. If your design appears anywhere publicly, it’s because you asked us to feature it.
Files are stored in a private, non-indexed folder on our server for as long as needed to fulfil the order and handle any reprint or defect claim. Ask us at any time and we’ll delete the raw file after delivery.
How we communicate
We message you about your order on WhatsApp and email — proofs, dispatch confirmations and tracking. Those are transactional and necessary for the order itself.
Marketing emails go only to people who subscribed to the newsletter, and every one carries an unsubscribe link that works immediately. We don’t add customers to the newsletter automatically just because they bought something.
Who we share data with
Only the parties needed to complete your order: our courier partners, who receive your name, address and phone number to deliver the parcel, and our payment gateway, which processes your payment. We do not sell, rent or trade personal data to advertisers, data brokers or anyone else.
Cookies
The site uses cookies necessary for the cart and checkout to function, plus anonymised analytics. You can block cookies in your browser, though the cart may stop working correctly if you do.
Your rights
You can ask us for a copy of the data we hold about you, ask for corrections, or ask us to delete it. Email toxikiingtees@gmail.com from the address on your order and we’ll action it within 7 days. Deletion requests are honoured except where we’re legally required to retain invoices for tax purposes.
Changes to this policy
If we update this policy we’ll change the date on this page. Material changes affecting how your data is used will be communicated to newsletter subscribers directly.
Frequently asked
What happens to the design files I upload?
Uploaded artwork is used only to proof and print your order. We never resell it, post it publicly or reuse it for another customer, and we will delete the raw file after delivery if you ask us to.
Does Toxikiing store my card details?
No. Payments are processed entirely by our payment gateway. Card numbers, UPI PINs and banking credentials never reach our servers — we only receive confirmation that a payment succeeded.
Do you sell customer data to third parties?
Never. Your details are shared only with our courier partners so they can deliver your parcel, and our payment gateway so it can process payment. We do not sell, rent or trade data to advertisers or data brokers.
How do I get my data deleted?
Email toxikiingtees@gmail.com from the address used on your order and we will action the deletion within 7 days, apart from invoice records we are legally required to retain for tax purposes.