Shipping policy

Shipping FAQ

1. What shipping methods do you offer?
We offer standard and express shipping via trusted courier services. At checkout, you can choose the option that best fits your timeline and budget.

2. How long will it take to receive my order?

• Processing time: We aim to process and dispatch all orders within 1–2 business days (Monday to Friday), unless otherwise stated.

• Domestic shipping (India): Typically 3–7 business days after dispatch.

• International shipping: Usually 7–21 business days, depending on the destination country, customs clearance, and local courier network.

3. How much does shipping cost?
Shipping costs are calculated at checkout based on the order weight and destination. We will always display the shipping charge before you finalize the purchase.

4. Do you offer free shipping?
Yes! We provide free standard shipping for orders above [insert threshold, e.g. ₹2,500] within India. For international orders, free shipping may be available when you meet the applicable order value threshold. Check the checkout page for live offers.

5. Can I track my shipment?
Absolutely. Once your order is dispatched, you will receive a shipment confirmation email containing your tracking number and a link to the courier’s tracking portal. You can monitor your parcel’s progress until it reaches you.

6. What happens if my package is delayed?
While we partner with reliable couriers, occasional delays can occur due to high volume, weather, or customs clearance. If your tracking status hasn’t updated for 3 business days or you haven’t received your package within the estimated timeframe, please contact us and we will help locate your parcel.

7. Do you ship internationally?
Yes — we offer worldwide shipping to most countries. Please note that shipping costs and delivery times vary by destination. Also, international orders may be subject to customs duties, taxes or import restrictions in the destination country. These are the responsibility of the customer.

8. What about customs duties and taxes?
For international orders, your shipment may be subject to customs duties, import taxes or brokerage fees in your country. These are beyond our control and are not included in the product price or shipping fee. Please check your local customs regulations for detailed information.

9. What if I entered the wrong shipping address?
Please double-check your address before confirming the order. If you need to change the address after placing the order, contact us immediately at [insert support email] – we will attempt to intercept or redirect it, but we cannot guarantee success once the parcel is in transit. Additional fees may apply.

10. What if my package is lost or damaged?
If your shipment is lost or arrives damaged, please notify us within 7 days of delivery (or the expected delivery date). Provide your order number and any photographic evidence of damage. We will lodge a claim with the courier and work to resolve the issue, whether that means reshipment or refund, subject to our policy.

11. Can I request expedited shipping after order placement?
If you need your item sooner than the selected shipping method, contact us right away. If the order has not yet been shipped, we may be able to upgrade the service for an additional fee. If the package has already left our warehouse, shipping method changes are not possible.

12. What about shipping during sale periods or festivals?
During high-volume times such as major sales, festivals or public holidays, processing and shipping may take longer than usual. We appreciate your patience and recommend ordering early to avoid delays.