Frequently asked questions

Quality

1. Are your oversized T-shirts original and high quality? 

Yes! All our oversized T-shirts undergo strict quality checks to ensure premium, breathable cotton, comfort, and durability before shipping.

2. How do I find the right oversized T-shirt size?

Refer to our detailed size chart on every product page. For an accurate oversized fit, compare your measurements with the chart to ensure the perfect relaxed streetwear style.

3. Will the color of the oversized T-shirt be exactly as shown on the website?

We strive to display colors accurately, but slight variations may occur due to screen settings or lighting conditions.

4. Can I customize my oversized T-shirt?

Currently, customization is not available, but we're working on it for future collections.

5. Do you offer free shipping on oversized T-shirts?

Yes, enjoy free shipping on prepaid orders above ₹999.

6. How can I track my oversized T-shirt order?

After shipping, you'll receive an email or SMS with a tracking link. You can also track orders via the "My Orders" account section.

7. Do you ship oversized T-shirts internationally?

Currently, we ship within India only. International shipping will be available soon.

Shipping Tracking

1. How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on 'Track Order' for the respective Order ID.

2. When will my products on pre-order be shipped?

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

3. Can I modify the shipping address of my order before it has been shipped?

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don't worry, there are no cancellation charges.

4. How long will it take for my order to be delivered?

Orders in India, once shipped, are typically delivered in 4-7 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

5. What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund as  Money to your account which will reflect within 24-48 hours of initiation.

6. Are there any additional shipping charges?

We provide FREE shipping for all orders above ₹999 in India. A shipping charge of ₹80 is payable only on orders below ₹999. The minimum order value should be ₹+999 (excluding GST)

7. How can I track my Return Status?

You, can go to "My Orders" page and check the status of your return on the product you wish to

8. What is the estimated delivery time?

Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.)

9. Are there any cancellation charges?

No, there won't be any cancelation charges.

Sales terms Conditions

1. COD will not be applicable on certain pincodes.

Our goal is for every customer to be totally satisfied with their purchase. If this isn't the case, let us know and we'll do our best to work with you to make it right.

2. Sale active online and for the defined period.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Returns exchange and refund

1. In case I return the products, will the COD/Shipping/Gifting charges be credited back?

No. These are charges applicable each time an order is placed and are non-refundable.

2. My product has been picked up but I have not got my refund yet.

If it has been 24-48 hours since the order has been picked by our courier partner and if the refund isn't reflected as TSS money, please email us at Toxikiingtees@gmail.com and we will sort it out for you

3. When will I get my exchanged product delivered?

Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

4. I have created a return request. When will the product be picked up?

Once we receive this request, someone from the courier partner's team will arrive at the address to pick up your product within 3 business days. Once your product has been picked up, your refund will be initiated in your preferred mode within 24-48 hours. Once initiated, it will take around 7 days to reflect in your account.

5. I have created a exchange request. When will the product be picked up?

Once we receive this request, someone from the courier partner's team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

6. What are the terms of the exchange policy?

You can apply for an exchange for your order within 7 days after an order has been delivered. We have a reverse pick-up facility for most pin codes.

Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.

If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the email at Toxikiingtees@gmail.com.

Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.

To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. The toxiking prints may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

7. How do I create a return request?

To return your order, you will need to log in to your account and follow the steps:

  • Go to 'Orders'
  • Click on the return button next to the product you want to return.
  • Select the reason for return from the dropdown.
  • Select the mode of return as reverse pick up or self shipping.
  • In case your pin-code is serviceable for a reverse pick-up, kindly confirm the address and contact number.
  • Click on the acknowledgment box and submit your return request.
  • In case your pin-code is non-serviceable for the reverse pick-up facility, we request you to self-ship the product to us. Money to your account in place of the shipping costs.

8. Is there a convenience fee to get a refund?

There is no Return Fee for Members.
For Non Members, there is a charge of just Rs. 20/- per product to transfer your refund to your original mode of payment or Bank Account/UPI

9. Where should I self-ship the returns?

In case your pin code is non-serviceable for a reverse pick-up, you’ll have to courier the product(s) to the following address: Mumbai, Maharashtra,INDIA  Toxikiingtees@gmail.com

  • Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount .

PLEASE NOTE: We request that you do not use The Professional Couriers for self-return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India-owned entity and has the most widely distributed postal network in India.

10. The product I want to return was bought on discount. Will I get refunded the full amount

No. You will only receive the exact amount paid for the product.

Orders- Payment

1. Why can’t I see the Cash On Delivery (COD) option?

The COD is currently unavailable.

2. I want to place an order but I don’t want any price tag or invoice attached as it is a gift for someone. Is it possible?

We have to leave the tags intact in case the person you’re gifting faces any issues and would like to return the product. We will blacken the prices on the invoice. Please reach out to us as soon as your order is placed. If you want to add a note to the gift, please email the note to us at toxikingprints@gmail.com and immediately call us on our number so that we can add it before the order is shipped. Please note that the character limit for the note is 250 characters.

3. Is there any additional charge for Cash On Delivery (COD) orders?

We have a COD charge of Rs. 80/-. Once the services resume for COD it will be chargeable.

4. I wish to add few more products in my order. Will it be possible?

Once you have confirmed the order and we have accepted it, you cannot add any more products to your order. You will have to place a fresh order for the other products.

5. How do I cancel the order I have placed?

Tap on the “My Orders” section under the main menu of your Website and then select the order you want to cancel. The 'Cancel' option will only be available before your order is shipped. If you are facing an issue, please email us at Toxikiingtees@gmail.com and we will sort it for you.

6. What should I do if my payment fails?

In case there is a failure in payment, please retry and keep the following things in mind:

  • Please confirm if the information you’ve provided is correct i.e. account details, billing address, and password (for Net Banking); and that your internet connection wasn’t disrupted during the process.
  • If your account has been debited even after a payment failure, it is normally rolled back to your bank account within 10 business days. For any further clarification, you can email us at Toxikiingtees@gmail.com

7. How to place an order?

To place your order, follow these steps :

  • Browse through our wide range of products until you find something you like. After you’ve chosen what you want, select the relevant size, if applicable. You can check out our size chart for reference.
  • Once you’re done, click the ‘Add To Cart’ button.
  • After you have added all the products, click on the cart icon on the top right. You can either choose to continue shopping or confirm the order and click ‘Checkout’.
  • From there, you can either login to your existing The TOXIKING PRINTS account or simply continue as a 'New User' and create one.
  • Once you’re done, proceed to checkout, confirm your shipping address, and select the desired payment method to confirm your order by clicking ‘Place Order’.

8. How do I know if my order was placed successfully?

Once you successfully place your order, you will receive a confirmation email & SMS/Whatsapp with details of your order and your order ID.

You’ll receive another email & SMS/ Whatsapp once your order is shipped out. All you have to do then is, sit back, relax, and wait for your awesome product(s) to arrive!

9. How do I check the status of my order?

  • To find out when your order is arriving, you need to first log in to your account. Click on the Menu bar on your left hand side of the screen.
  • Click on My Orders to see the status of your current order (as well as your order history). You can also simply click on the product from the Order ID to check your order status.
  • After your order has been successfully placed, you will immediately receive a confirmation and order details via email, Whatsapp, and SMS. Once your products have been shipped, you will be notified again via email, SMS, and Whatsapp.
  • In case there is any unusual event or complication that leads to a delay in shipping your order, you will immediately receive an update from our end with reasons and the revised shipping and delivery timelines.
  • If there are any other issues/ delays that come up, or you need the order to be delivered urgently, write to us at toxikingprints@gmail.com we will see what we can do to help.

10. What do I do in cases of failed delivery?

Incases of delivery attempt failed by courier partners, you will receive communications for next steps basis which we'll reattempt the delivery

Miscellaneous

1. Sale price

The product I want to return was bought at discount. Will I get refunded the full amount?No. You will only receive the exact amount paid for the product.

2. Will I automatically receive marketing emails from you after registration?

You will automatically get subscribed to our marketing emails and SMSs after registering with us. In case you do not want to receive these, you can click on the unsubscribe link in the email.

3. Price Variations

Prices during festival sales may differ from those on our website or retail stores due to exclusive promotions. No price adjustments will be made for differences in pricing across different sales channels.

  • Exchange Policy (Case-by-Case Basis)
  • Exchanges may be allowed only in exceptional cases and at the sole discretion of Toxikiing.
  • Requests for exchange must be made within 48 hours of purchase by contacting our customer support team.
  • The product must be in unused, original condition, with tags intact and proof of purchase provided.
  • If approved, exchanges will be subject to stock availability and may only be processed for size replacement or store credit, not a different product

4. No Refund Policy

All purchases made during festival sales, promotional events, or pop-up stalls are strictly non-refundable.

  • This policy applies to both online and offline purchases made during such events.

5. How do I create a exchange request?

To exchange your order, you will need to log in to your account and follow the steps:

  • Go to 'Orders'
  • Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
  • Select the mode of return as Reverse Pickup and drop or Self Ship.
  • In case your pin-code is unserviceable for a reverse pick-up, you will be prompted to change the address and pin-code or to select the Self Ship option.
  • Click on the acknowledgment box and submit your exchange request.
  • Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.

 

6. What are the terms of the Return Policy?

You can return their order within 7 days after an order has been delivered. We have a reverse pick-up facility for most pin codes. For pin codes that are non-serviceable by our courier partners against the reverse pick-up policy, you will have to self-ship the product(s).

  • You can also return or exchange products at any of our nearest stores. You can visit this link to check the stores available near your location. toxikiing.com
  • In the interest of hygiene, we may refuse returns where it's obvious that the item has been worn, washed, or soiled. Defective products need not be sent back to us unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at Toxikiingtees@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account or as Money as per your convenience.
  • If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other queries regarding this, you can contact us on the number or email us at Toxikiingtees@gmail.com
  • Gift cards/ vouchers are non-refundable.
  • Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
  • To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts, and socks. The toxiking prints may, at its discretion and without prior notice, change the products or categories to which this policy would apply

7. Are gift certificates refundable

We are unable to accept returns on certain items. These will be carefully marked before purchase.

8. When will I get my order?

Gift certificates are non-refundable.

9. Contest

You can find the standard terms and conditions for our contests here.Here is the link- https://toxikiing.com/pages/faq

10. Try the product

There is no try-and-buy option available for the website/app purchases. However, to make sure you pick the right size, we have a size chart with measurements on our product pages. You can also visit any of our retail stores if they are present in your city. For any queries, please write to us atToxikiingtees@gmail.com